Fundamentals of Communication and Conducting Everyday Worklife Conversation (16.10.2026)
Webinar
Date 16 October 2026
Duration 09:00 - 17:00
Language English
COURSE CONTENT
- Communication is the basis of a relationship: sender and receiver
- Basic characteristics of communication: factual and relationship level, verbal and non-verbal communication
- Communication models and their practical application
- The importance of non-verbal communication
- Changing perspectives in conversation: understanding the other person better
- Different types and styles of communication and how to respond to them
- Preparation, structure and course of a conversation
Target group
All employees
Trainer
- Franka Ismer, Communication Trainer, Claudia Karrasch & Friends
Questions about the course? For more information or if you have any questions, please contact our Talent, Learning & Development team at: eulearning@ors-group.org
Course type: Webinar
Language: English
Extern/Intern: Nur für interne Teilnehmer*innen
Country: D/CH/AT
Duration: 1 day
Location: Online
Category: Keine Kategorie